Senior Manager – Management Consulting
CLEARR value embodied: EXCELLENCE
“Client satisfaction is my greatest source of motivation. I’m very proud when I realize that a client considers our fees an investment rather than an expense.”
From a young age, Christiane learned the value of work. She was just 9 years old and she was already helping out in her father’s little butcher shop in Grand-Mère, Mauricie.
“I would stock cans on the shelves, then, over the years, I had more responsibility. I especially liked serving clients, which forced me to overcome my shyness. At 16, I worked weekends in a pharmacy to pay for my school supplies and clothes. I did well at school because I put in the time and work needed. It’s in my DNA to work hard; I’ve never doubted it.”
With her diploma of vocational studies in hand, Christiane worked some ten years in the banking sector, then as a representative for a multinational. In her thirties, she decided to leave the work force to complete a Bachelor of Accounting at the Université de Sherbrooke which she then followed up with a Master’s. “I worked hard. On November 25, 1999, when I learned that I had passed the UFE, it was the happiest day of my life,” she said.
When she thinks back about her life, she becomes a little somber and emotional. “There were challenges early on in my journey and I had little support in facing them. When I was 19, my father took his own life and it’s only recently that I’ve made peace with that painful chapter. I had to rely on myself to find the strength to push my limits and find my own way in life.”
Christiane continues, “I think that my humble beginnings and the challenges I had to overcome to get where I wanted to have reinforced my openness to others. I’m always very touched when someone says that I inspired them to do something they wanted when they thought they couldn’t.”
This Senior Manager makes it a point to encourage and share her knowledge with her team members. She laughs, “But sometimes, it backfires. Two years ago, one of the juniors I was training told me he was leaving to work in France. He said it was because I had taught him to trust in himself that he had overcome his fear of the unknown.”
Passion, a driving force to the top
Christiane has been working for Raymond Chabot Grant Thornton since 2010. Her interest in being in contact with clients, which she discovered in her youth, has not waned. “This is what drives me every day. Client satisfaction is my greatest source of motivation. I’m very proud when I realize that a client considers our fees an investment rather than an expense.”
She especially likes the variety of the assignments in management consulting. “I like saying that my speciality is diversity! It’s an asset in consulting, to be able to help our clients from a wide range of fields and backgrounds. But I don’t think that I’m a know-it-all: if there’s something I don’t know in a file, I do what’s necessary to get it. Regardless of its scope, I carry out every assignment as if it were my own business.”
She says that she applies the same intensity in everything that she does. “Whether it’s professional activities or volunteering, or even cooking or planning a trip: everything I do, I do with passion!”
In 2015, she took part in a trip organized by one of her colleagues: climbing Mount Kilimanjaro, which raised funds for special projects for youths in Lac-Mégantic. “Our 14-person group raised $42,000. I had prepared myself intensely. In 6 months, I had walked 450 km. The training had been harder than planned because a sprained ankle forced me to stop training for two weeks, but I felt that the adventure was worth it. It pushed me to go beyond my limits on many levels.”
Does this energetic woman have other dreams in mind? Christiane says, “I would love to write a book. Not necessarily to have it published, but for myself, to relive momentous chapters of my life.”