18 Apr 2011

MONTREAL, April 18 – Raymond Chabot Grant Thornton’s Customer Experience Management Practice is pleased to invite media representatives to a unique event welcoming, for the first time ever in Montréal, Colin Shaw, the world’s leading authority in the customer experience management field. According to Forrester Research, 86% of corporate managers consider customer experience a strategic priority. However, 70% of them believe they fail to implement it as such. Taking place on Thursday, May 19, 2011, at 7:30 a.m., the event will explore winning strategies, assess organizations’ positioning based on these strategies, and identify concrete actions to be implemented for offering exceptional customer experience.

Please note that as of 4:20 p.m., members of the media may be granted an exclusive interview with Colin Shaw and Benoit Perreault, Partner in Charge at RCGT.

Date: Thursday, May 19, 2011
Time: Between 7:30 a.m. and 4 p.m.
Place: Ex-Centris, 3536 Saint-Laurent Blvd.

To confirm your presence, for more information or to request an interview, please contact:

Marie-Eve Carignan
Raymond Chabot Grant Thornton
Telephone: 514-878-2691, Ext.: 2388
Email: carignan.marie-eve@rcgt.com

About Colin Shaw: Founder and CEO of Beyond Philosophy, customer experience experts, author of four best-selling books and renowned conference speaker with more than 20 years’ experience with blue-chip organizations, Colin Shaw will share his expertise, for the first time ever in Montréal, on May 19, 2011. The Beyond Philosophy team has advised many business leaders in customer experience, including Microsoft, American Express, FedEx, TNT, Aviva, Dell, IBM and InterContinental Hotels.

About Benoit Perreault: Benoit Perreault, B.A. Comm., MBA, PMP, is the Partner in charge of Raymond Chabot Grant Thornton’s Customer Experience Practice. With a Bachelor of Interactive Communications, an MBA and two certificates (project management and change management) from McGill University, Benoit graduated from the DISNEY institute in “Quality Service.” For the past 15 years, he has been helping businesses redefine their customer experience in their organizational transformation projects as a differentiation tool.

About Raymond Chabot Grant Thornton: Founded in 1948, Raymond Chabot Grant Thornton is a leader in the fields of assurance, taxation, consulting, business recovery and reorganization services. The Firm owes its success to a team of over 2,000 people, including over 225 partners in more than 90 offices in Quebec, eastern Ontario and New Brunswick. The scope of its network has made the Firm the leader in its sector of activities. Additionally, for more than thirty years now, our Firm has also been a member of Grant Thornton International Ltd, providing its clientele with access to the expertise of member and correspondent firms in over 100 countries.

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For further information:

Marie-Eve Carignan
Senior Consultant – Communications
Raymond Chabot Grant Thornton
Telephone: 514-878-2691, Ext. 2388
Email: carignan.marie-eve@rcgt.com

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13 Apr 2011

The short video capsule, entitled “It all starts with a dream”, highlights a tax measure that enables a business owner to benefit from a maximum $750,000 capital gains deduction on the sale of the owner’s business.

Contact an expert today to learn more about this tax measure:

dream@rcgt.com

1-877-888-RCGT

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12 Apr 2011

“It is imperative that people facing debt problems get a firm handle on every aspect of the matter, so that they can make enlightened decisions”
Marc Bergeron, Vice-President, Recovery & Reorganization

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Montréal, April 12, 2011 – In response to the report on Radio-Canada’s La Facture, broadcast on April 5, 2011 and illustrating the debt-repayment problems that some people may be faced with, Raymond Chabot Grant Thornton acknowledges that these situations are unacceptable and would like to remind people of the importance of owning up to their responsibilities in order to get out of their financial rut.

“We consider the situation of the two people interviewed in the Radio-Canada report to be appalling. Individuals facing tough financial situations need to benefit from astute advice in order to be able to meet their obligations of their own accord, without having to compromise their quality of life,” stated Marc Bergeron, Vice-President, Recovery and Reorganization.

Today, a growing number of Canadians are placing themselves in debt. Moreover, there are a significant number of bankruptcies. In 2010 in Quebec, 39,870 bankruptcies were declared and proposals filed, or 28% of the total number of those filed in Canada. In 1966, for example, there were 4,677 bankruptcies in Canada, according to the Quebec legal network; in 2010, that number soared to 140,234 (including proposals). Moreover, the rate of household debt increased sharply in 2009: the ratio between debts and disposable income was 147% in Canada, whereas it was 100% at the beginning of the year 2000, as recently revealed by a Desjardins Economic Study.

The reality behind this increase in the level of debt of Quebeckers may lead to abuses with respect to the expert support provided to people who are financially at risk. ”The information being delivered by a trustee must be transparent and the client must understand clearly enough, without any ambiguity whatsoever, all of the tenets and conclusions of his or her decision, since bankruptcy is not the only solution. In many cases, a reorganization of personal finances, a consolidation of debt, voluntary deposit or consumer proposal may help to avoid bankruptcy. Moreover, remember that a trustee is the only qualified individual capable of providing the set of solutions that will help consumers avoid bankruptcy,” said Éric Lebel, Partner and Trustee- Insolvency and Restructuring Professional.

Raymond Chabot Grant Thornton would like to warn people of the practices of some advisors. ”Facing financial difficulty requires that the individual concerned receive strict guidance, which requires extensive expertise and comprehensive knowledge of the insolvency practice on the part of the professional. Every individual can learn to ease the restrictions of financial pressure, provided that they make use of all of the tools at their disposal to do so. A trustee-insolvency and restructuring professional is there to provide thorough and effective answers to financial concerns. Unfortunately, too many people still contact a trustee only as a last resort, whereas the trustee should be the first person they consult,” concluded Marc Bergeron.

Lastly, there are certain tell-tale signs indicating the existence of a financial problem; so remaining alert is the watchword. Here are some of these signs:

  • Are you always borrowing money to make ends meet?
  • Do you wait too long before paying your bills?
  • Is the number of your creditors constantly increasing?
  • Are you unable to make the rent on the first of the month?
  • Are you paying too much interest without reducing the capital on your debts?
  • Are you using your credit cards for necessity rather than convenience?
  • Are creditors harassing you for payment?
  • Have creditors threatened to garnish your wages?
  • Do you find yourself making SNF cheques?
  • Do you cut down on grocery or other essential expenses to make your payments?
  • Do you find yourself borrowing on one credit card to make the minimum payment on another credit card?
  • If you answered ”yes” to one or more of these questions, you would do well to consult a trustee. A trustee can help you come up with solutions to your financial problems.

About Raymond Chabot Grant Thornton

Founded in 1948, Raymond Chabot Grant Thornton is a leader in the fields of assurance, taxation, consulting, business recovery and reorganization services. The Firm owes its success to a team of over 2,000 people, including over 225 partners in more than 90 offices in Quebec, eastern Ontario and New Brunswick. The scope of its network has made the Firm the leader in its sector of activities. Additionally, for more than thirty years now, our Firm has also been a member of Grant Thornton International Ltd., providing its clientele with access to the expertise of member and correspondent firms in over 100 countries.

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Information:

Francis Letendre
Consultant, Public Relations
Raymond Chabot Grant Thornton
Tel.: 514-390-4201
Cell.: 514-554-1685
letendre.francis@rcgt.com
www.rcgt.com

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30 Mar 2011

Montréal, March 30, 2011 – Tonight, March 30, 2011, Raymond Chabot Grant Thornton held the official opening of its newly-expanded and redesigned offices in Laval before nearly 200 invited guests. The event highlighted the Firm’s growth on the North Shore and was an occasion to thank Raymond Chabot Grant Thornton’s clients and business partners, the driving force behind this growth.

During the festivities, Marco Berretta, Managing Partner of the Laval office, highlighted recent mergers that contributed to the office’s expansion. “Since 2005, when Raymond Chabot Grant Thornton first opened its new office in Laval, we have more than tripled our floor space. Our Firm’s growth is due, in large part, to recent mergers and acquisitions⎯the Lachute office in 2006, Di Ioia in 2009, Louis Lacasse on January 1, 2010, Beaudry Charbonneau in July 2010 and Pratt Bélanger in January 2011. I am very pleased to be able to count on this great team to meet our growing clientele’s varied needs.”

Jean Robillard, President and Chief Executive Officer of Raymond Chabot Grant Thornton, also in attendance, made a point of thanking all of the clients and business partners who contributed to the Firm’s success in the Laval region. “Our Firm’s expansion is a source of great pride. The need to expand a work location is a sign of growth, and for that, we can thank our clients and business partners for their confidence. Their interests are very important to us and we will continue to meet their needs efficiently and attentively,” concluded Jean Robillard.

The Raymond Chabot Grant Thornton Laval offices are located in the Tours Triomphe, 2500 Daniel-Johnson Boulevard, Suite 300. The Firm now occupies two floors in this building.

About Raymond Chabot Grant Thornton

Founded in 1948, Raymond Chabot Grant Thornton is a leader in the fields of assurance, taxation, consulting, business recovery and reorganization services. The Firm owes its success to a team of over 2,000 people, including over 225 partners in more than 90 offices in Quebec, eastern Ontario and New Brunswick. The scope of its network has made the Firm the leader in its sector of activities. Additionally, for more than thirty years now, our Firm has also been a member of Grant Thornton International Ltd, providing its clientele with access to the expertise of member and correspondent firms in over 100 countries.

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Information:
Marie-Eve Carignan
Senior Consultant, Communications
Raymond Chabot Grant Thornton
Telephone: 514-878-2691, extension 2388
Email: carignan.marie-eve@rcgt.com