18 Apr 2011

MONTREAL, April 18 – Raymond Chabot Grant Thornton’s Customer Experience Management Practice is pleased to invite media representatives to a unique event welcoming, for the first time ever in Montréal, Colin Shaw, the world’s leading authority in the customer experience management field. According to Forrester Research, 86% of corporate managers consider customer experience a strategic priority. However, 70% of them believe they fail to implement it as such. Taking place on Thursday, May 19, 2011, at 7:30 a.m., the event will explore winning strategies, assess organizations’ positioning based on these strategies, and identify concrete actions to be implemented for offering exceptional customer experience.

Please note that as of 4:20 p.m., members of the media may be granted an exclusive interview with Colin Shaw and Benoit Perreault, Partner in Charge at RCGT.

Date: Thursday, May 19, 2011
Time: Between 7:30 a.m. and 4 p.m.
Place: Ex-Centris, 3536 Saint-Laurent Blvd.

To confirm your presence, for more information or to request an interview, please contact:

Marie-Eve Carignan
Raymond Chabot Grant Thornton
Telephone: 514-878-2691, Ext.: 2388
Email: carignan.marie-eve@rcgt.com

About Colin Shaw: Founder and CEO of Beyond Philosophy, customer experience experts, author of four best-selling books and renowned conference speaker with more than 20 years’ experience with blue-chip organizations, Colin Shaw will share his expertise, for the first time ever in Montréal, on May 19, 2011. The Beyond Philosophy team has advised many business leaders in customer experience, including Microsoft, American Express, FedEx, TNT, Aviva, Dell, IBM and InterContinental Hotels.

About Benoit Perreault: Benoit Perreault, B.A. Comm., MBA, PMP, is the Partner in charge of Raymond Chabot Grant Thornton’s Customer Experience Practice. With a Bachelor of Interactive Communications, an MBA and two certificates (project management and change management) from McGill University, Benoit graduated from the DISNEY institute in “Quality Service.” For the past 15 years, he has been helping businesses redefine their customer experience in their organizational transformation projects as a differentiation tool.

About Raymond Chabot Grant Thornton: Founded in 1948, Raymond Chabot Grant Thornton is a leader in the fields of assurance, taxation, consulting, business recovery and reorganization services. The Firm owes its success to a team of over 2,000 people, including over 225 partners in more than 90 offices in Quebec, eastern Ontario and New Brunswick. The scope of its network has made the Firm the leader in its sector of activities. Additionally, for more than thirty years now, our Firm has also been a member of Grant Thornton International Ltd, providing its clientele with access to the expertise of member and correspondent firms in over 100 countries.

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For further information:

Marie-Eve Carignan
Senior Consultant – Communications
Raymond Chabot Grant Thornton
Telephone: 514-878-2691, Ext. 2388
Email: carignan.marie-eve@rcgt.com