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The Customer Experience: Benefits Yet to Be Tapped by Suppliers
The customer experience is the result of all the interactions a customer can have with regard to a brand or business, or what the customer has seen and felt. It’s the art of making a positive,...
Trump, trade and the TPP
Donald Trump’s election on an ‘America First’ platform signals a powerful shift in US trade policy. Though specific changes haven’t been proposed, President Trump's intention is clear, 'to...
Starting a business: Does your business plan reflect your vision and your expectations?
Quite often a business plan is wrongly considered a series of more or less fictitious numbers, intended to reassure potential partners or investors. But the business plan allows entrepreneurs to...
RS&DE Tax Credit and E-business Tax Credit
Under Quebec tax rules, only one tax credit may be claimed for an activity. Taxpayers must therefore make informed decisions to optimize their credit entitlement.
Hacking battles: interview with Pierre Roberge from Arc4dia
We are all at risk. The questions really are: “How much are we at risk?” and “To what kind of risk are we exposed?”