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Insights
Customer satisfaction versus customer experience: game over?
While in the 1990s we sought to “satisfy” our customers, we now aim to provide them with positive and memorable “experiences
Management consultingCustomer satisfaction versus customer experience: game over?... Read more -
Insights
How Do ESG Criteria Impact Your Supply Chain?
Aligning your supply chain with ESG requirements allows you to reduce risks, control costs and make your organization more competitive.
Risk management consultingHow Do ESG Criteria Impact Your Supply Chain?... Read more -
Insights
Cryptocurrencies: tax authorities are keeping an eye on your cryptos
The Canadian Revenue Agency treats cryptocurrencies as commodities for Canadian tax purposes.
Assurance and accountingCryptocurrencies: tax authorities are keeping an eye on your cryptos... Read more