When an unexpected event like the COVID-19 crisis disrupts your operations and threatens your business’ financial health, you need a clear understanding of your financial situation so that you can make timely decisions.

Now more than ever, you need to optimize each of your business’ key processes and procedures.

This involves assessing the company’s short-term situation and reviewing its treasury management. Specifically, you want to optimize your cash flow, financial risk, funding sources and working capital, while looking to defer certain payments or negotiate instalment payments.

Here are three recommendations for effective cash management in a crisis situation.

1. Evaluate your current situation and financial health

• Analyze your working capital

These are, of course, accounts receivable, accounts payable, cash assets and credit facilities.

Resist the temptation to be overly optimistic. For example, don’t count on funds from clients whose account is already in arrears. If they weren’t able to pay you before the crisis, it’s unlikely they will now.

• Make sure you have a clear understanding of your credit facilities, guarantees and margins

For example, do you have equity available to obtain additional financing or margin coverage?

Identify your priority debts and repayment concerns

You might need to negotiate new repayment terms. Government authorities are likely to be accommodating in light of the current situation.

2. Create short and long-term plans for your cash flows under different scenarios

• Calculate past sales and expenses

This will ensure that you understand your operating cycle.

• Review your sales prospects

Be realistic— or even conservative—in your estimates.

• Try to quantify the impact on your expenses

Do it to the best of your knowledge and based on your assessments of the current situation.

• Revise your investment plans

It is important to review your capital investment plans.

• Analyze your financial structure

Analyze your financial structure and repayment obligations.

Once you have all this information, you can prepare a cash flow budget to give you a better idea of what the next year will look like. Test different scenarios and see what your financial needs are.

3. Develop a cash asset protection strategy

Look for potential financing sources

If you anticipate having cash flow issues, look for potential financing sources. Be proactive and approach financial institutions. Build trust with your financial partners by being transparent. Remember that they will be some of your most important allies.

Learn more about the recently announced government assistance programs

You’ll want to apply as soon as possible to reduce wait times.

Repeat these steps regularly

Things are evolving rapidly right now. Take control by reviewing your treasury management plans.

Technological solutions for a better management

This crisis might have raised performance issues with your management tools. If that’s the case, consider switching to cloud-based treasury and payment management technological solutions to help you weather these turbulent times, and future crises. These reliable tools will boost your credibility and earn you the trust of your clients, partners and suppliers.

Today’s unprecedented situation quickly derailed everyone’s best-laid plans. But if you follow these tips, you should be able to handle whatever the future has in store. We’re here to help you get through it.

Updated on July 8, 2021

Keeping staff engaged can be a challenge at any time, but it is especially true if your team members are working remotely.

However, it is necessary for the employees’ well-being and to ensure smooth operations that everyone’s motivation remains undiminished.

Here are a few recommendations for maintaining a good state of mind at work, even in such a context. Don’t lose sight of the fact that the organization’s main strength is undoubtedly its human capital, its employees.

How to adapt to change

At the beginning of the crisis, organizations had to react quickly. Even now, they still have to adjust their strategy as events unfold. Depending on their needs, they have various options, such as teleworking, using technology or optimizing processes, and soon perhaps a hybrid work model.

Of course, all these organizational changes, combined with the disruption of family and social life and the psychological impact of a major crisis, can affect the motivation of your most valuable asset: your employees. It is in these difficult times that the manager’s role takes on its full meaning.

How to be flexible

This is when managers must learn how to navigate by sight, gauging the direction of the wind. Depending on the project and circumstances, each worker will need a different approach, requiring the manager to be considerably flexible and use what is known as “situational leadership”.

Some employees will need clear guidelines, specific boundaries and a well-defined framework to compensate for the distance and possible transformation of roles. Others will need to have a sense of their manager’s trust and interest, but will be comfortable with more autonomy.

The context requires a great deal of attentiveness and listening to gauge the staff’s mood and recognize their needs from day to day. Maintaining the team’s morale is paramount, and it becomes even more difficult when all or many of them are at a distance.

How to communicate successfully

Your employees need to stay in touch and be kept informed of developments. Here are some elements that will contribute to good communication with your employees and colleagues:

• Continue to share important information with them on a daily basis through virtual team meetings, summaries, telephone exchanges.
• Talk to them about goals, issues and current or upcoming changes.
• Inform and reassure employees.
• Explain the measures that will be taken, the changes that will be made, as well as the consequences and expected results, so that everyone has a clear understanding of their role and what’s expected of them.
• Take the time to recognize their efforts and go over the results with them, congratulate them on accomplishments and work together to fine-tune the process, if necessary.
• Allow employees to express themselves and find out about everyone’s well-being.
• Maintain not only a functional but also a relational connection with your employees.

How to maintain harmony

Let’s start from the principle that the leader is, in a way, a conductor directing and setting the musicians’ pace. Now think of an orchestra without a conductor (yes, we know that robots can do that now… but can they really bring out the emotion of the symphony?) You can easily imagine how the symphony deteriorates into a cacophony of false notes and lack of rhythm.

Now, transpose the image to an organization, where managers must mobilize their team towards a common goal to ensure harmony. When the situation and economic context are favourable, orchestrating employees is rather easy, everyone knows their role and how they fit into the whole in a fairly predictable environment.

But what about in times of change, when expectations and roles have been altered for profitability, efficiency or because of the context, sometimes in a short period of time, with little time to adjust? Managers must evolve towards a more active role, requiring them to be more involved in operational activities and apply proximity management.

How to encourage engagement and teamwork

Lastly, a strategy that ensures greater employee involvement in the search for solutions is particularly important. Employees who are consulted and engaged are employees who feel useful, who have a sense of belonging to a team, a mission, of contributing to something greater than themselves. The end result is the strengthening of employees’ bond with the organization. They will feel involved and motivated to do their utmost to achieve the goal.

The leadership role must evolve towards teamwork that involves employees in order to maintain their motivation and attachment to both their work and the organization. In a context of workforce shortages, our employees’ experience is also critical to their loyalty. No one wants to experience a situation like the coronavirus crisis, but let’s use it to bring the human dimension back into the heart of our businesses.

With the advent of COVID-19, phishing, ransomwares and social engineering attacks are on the rise.

Over the past few weeks, we have observed malicious activities and in the coming months, we will see a significant increase in the number of phishing campaigns, ransomware attacks and social engineering (malicious links, fake news, etc.) linked to the COVID-19 crisis. Indeed, malicious actors are already taking advantage of the vulnerability of companies, whose employees find themselves suddenly working from home, some without any cybersecurity controls in place.