08 Nov 2016
Rémi Fortin
Partner | CPA, CA | Assurance

With 50 years in Beauce, Raymond Chabot Grant Thornton has regularly been at the heart of the region’s entrepreneurial activity. If our partners and professionals play an important role in terms of the firm’s influence and business development, then our administrative team plays a crucial role in ensuring that activities are properly carried out, thereby contributing directly to our organization’s efficiency and success. They’re often at the frontlines with our clients, and are the eyes and ears of an organization. “Raymond Chabot Grant Thornton is proud that it can count on quality employees who prioritize the success of the firm and its clients. During this year of celebration, we’d like to highlight the exemplary work of our administrative staff. They play an essential role in the firm’s growth,” states Rémi Fortin, Partner in Charge of the Beauce offices. He continues, “It’s important to thank all of our staff who, day after day, are present and spread their good cheer to the workplace and clients.”

Below is an exchange between two long-standing administrative assistants who share the various facets of their day-to-day life, as well as memories and anecdotes that have marked their path at Raymond Chabot Grant Thornton to date.

Making Primary Contact

“As an administrative assistant in the assurance sector for 30 years now, I can assure you that satisfaction is among the top objectives at the Saint-Joseph offices,” states Annie Lessard who, from the get-go, emphasizes Raymond Chabot Grant Thornton’s customer-service focus. Customer satisfaction is at the core of the firm’s culture and the basis for all of its relationships. “We can show clients that our relationship is more than just business through our happy smiles and other friendly gestures during their visits, special events and invitations to various activities. These ties make all the difference,” adds France Poulin, administrative assistant at the Saint-Georges office for the past 25 years. The dynamics between Raymond Chabot Grant Thornton’s clients and its staff reveal a mutual respect and relationship of trust. “Clients are happy, they joke with us and ask us how we’re doing. To offer them exceptional service, the partners ensure that their needs are promptly met. And before moving on to the serious side of things, they ask how the client is doing and establish a climate of trust.”

At the Centre of the Action

As part of their work, Annie and France are often at the centre of the action. The firm likes clients to participate in the various events it organizes— events, unveiling of new offices. France remembers when the Saint-Georges offices were inaugurated in 2011. Over 200 people attended the cocktail event along with the Raymond Chabot Grant Thornton team. Annie remembers a brunch organized in June as part of the firm’s 50th anniversary festivities in Beauce that was a resounding success, attracting over 220 clients and business partners.

Annie also emphasizes the importance that the firm places on the community, “Our office is very proud of our social commitment objective.” Illustrating this commitment, the Beauce staff brought together 300-plus employees from the Québec City–Chaudière-Appalaches, Mauricie and Nicolet regions as part of Community Day on September 23, 2016 to lend a hand to Louise Brissette, founder of Les Enfants d’amour, by working on her property in Saint-Anselme.

A Feeling of Camaraderie

As Raymond Chabot Grant Thornton has been in the Beauce region for five decades, memories and amusing anecdotes abound. The administrative assistant position includes a variety of responsibilities, including managing the alarm system which can lead to some mishaps. As France remembers, “One day, I changed the alarm system codes but I gave the wrong code to one person. So when she showed up at the office, the alarm went off. She called me and I could hear the alarm beeping loudly in the background!” Annie also recalls some comical situations, “I remember a story involving our colleague Yves Gilbert. One Friday, he stepped out and we took control of his computer remotely. When he came back and wanted to open a program, we moved the mouse by a few centimetres. The following Friday, we did the same thing, but this time using the computer mic. He said that he wanted to change computers because his computer was talking to him and he had problems with it every Friday!”

A feeling of camaraderie within a team often leads to colleagues playing innocent tricks on one another. Annie laughs, remembering some April Fools’ pranks, “Our phones and mouses were stuck into place with tape. Our pens were gone, computers were unplugged, the heater was cranked to the max.”

A Different Kind of Team

These strong ties between clients and partners, customer-focus and desire to make a difference in the community are but a few of Raymond Chabot Grant Thornton’s values shared by its employees. Annie explains, “A strong relationship and team spirit have developed over the years between staff and this makes our team different.” Each office organizes team-building activities. “In Saint-Georges, every month we organize a lunch for people celebrating birthdays and we hold a happy hour event before the vacation period and when someone passes a major exam. What’s different and unique about our organization is the feeling of belonging, the collaboration between team members and the support from partners,” adds France.

The dedication of Raymond Chabot Grant Thornton staff to clients is closely linked to the relationships developed over the years. As France puts it quite simply, “Their business is at the heart of what we do.” Working in Beauce rather than a large city means it’s easier to establish long-term relationships. She continues, “We have more contact with clients, since there are more opportunities to see them outside of the office. They become more than just business contacts.”

Raymond Chabot Grant Thornton is a constantly growing and evolving firm. Of course, the work of administrative staff has changed over the years. For example, work and communication tools have changed in tandem with business practices. Annie states, “During my years within the firm, we’ve had to adapt to the technology that replaced correcting typewriters and 14-column spreadsheets.” It’s clear that Beauce staff are always up to meeting new challenges. She concludes, “Don’t forget that the people of Beauce are known for their dynamic, bold and ambitious spirit. We need to contend with the new generation!”

08 Nov 2016  |  Written by :

Mr. Fortin is a partner at RCGT. He is your expert in assurance for the Saint-Georges office....

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03 Nov 2016
Rémi Fortin
Partner | CPA, CA | Assurance

The 18th Soirée des Sommets, organized by the Robert-Cliche RCM’s Centre local de développement (Beauce Region), was held on October 26, 2016 at the Hôtel Nationale in Tring-Jonction. During the event, eight Sommet awards were remitted to businesses or entrepreneurs in the RCM that have been highly visible in the past two years and have contributed to the region’s sense of community. Claude Cliche, Raymond Chabot Grant Thornton Advisory Partner, was awarded the prestigious Sommet Enracinement award in honour of his 45 years of commitment to the region’s economic and social development.

 

Bertrand Jacques, Partner, Claude Cliche, Advisory Partner, Rémi Fortin, Partner in charge of the Beauce region, and Raymond Fortin, Partner

An exceptional career

A pillar of our organization in Beauce, Claude began his career with Raymond Chabot Grant Thornton (Latulippe, Cliche, Bourque, Gilbert et Associés at the time) in 1971. Recognized for his professionalism and personal touch, he advised a loyal and diversified clientele for many years.

Claude made a name for himself in the region, not only through his quality relationships with his business partners, but also through his community involvement, as a board member for economic and community organizations, among others. A true mentor, he always considered it his duty to share his knowledge and passion with his colleagues. It was only natural then that Raymond Chabot Grant Thornton appointed him as a firm ambassador for the 50th anniversary of the firm’s presence in Beauce.

Claude’s outstanding contribution was further recognized earlier this year when he received the Quebec Lieutenant Governor’s Medal for his volunteering¾another well-earned award for this exemplary member of the Saint-Joseph community.

Watch the video paying tribute to Claude Cliche at the Sommet Enracinement award night

Raymond Chabot Grant Thornton, official partner of the Soirée des Sommets

Our firm had the privilege of being the official partner of this year’s event that showcased some of our core values: boldness, vision and persistence. “We’ve been involved with this special event since its inception, however, this year, we were honoured to take on this prestigious role. Events such as the Soirée des Sommets contribute to the region’s economic growth, something that is very important to Raymond Chabot Grant Thornton. Seeing one of the firm’s pioneers and ambassadors receive such an honour is particularly fitting within the celebrations marking our 50 years in the region,” stated Rémi Fortin, Partner in Charge of the Beauce offices.

08 Nov 2016  |  Written by :

Mr. Fortin is a partner at RCGT. He is your expert in assurance for the Saint-Georges office....

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27 Oct 2016
Rémi Fortin
Partner | CPA, CA | Assurance

On October 12, 2016, the President and CEO of Raymond Chabot Grant Thornton, Emilio B. Imbriglio, capitalized on his time at the Société de développement économique de Drummondville’s forum to speak about tax issues, entrepreneurship and innovation before an audience of 200 business people.

Under the theme Oser: pour un Québec plus compétitif (Dare to make Quebec more competitive), Emilio shared the firm’s ideas for making Quebec businesses more competitive and by extension, the province more prosperous.

According to Emilio, “The current challenge is daring to offer a more competitive tax framework and innovative and profitable economic measures to stimulate the development of dynamic local organizations. Quebec is chock full of talent and has all of the resources it needs to flourish. We need to give our wealth-generating businesses more ways to achieve their full growth potential.”

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President and CEO of Raymond Chabot Grant Thornton, Emilio B. Imbriglio, flanked by regional leaders during the luncheon conference. From left to right: Daniel Dubois, Vice-President of Canimex, Roger Dubois, President of Canimex, Emilio B. Imbriglio, Alexandre Cusson, Mayor of Drummondville and President of the Société de développement économique, and Guy Fauteux, Regional Vice-President of Raymond Chabot Grant Thornton.

Economy-boosting Ideas

Here are some of the measures discussed by Emilio, which have been the firm’s public position for several years:

  • Abolishing the business tax for SMEs on the first $500,000 of earnings, provided that equivalent amounts are invested in production, employment and innovation. The investments would be subject to an accelerated capital cost allowance and could possibly be enhanced during the same year.
  • Setting up a fund to assist businesses so they can call upon external professionals to support them in their transfer process and in developing a succession plan.
  • Applying tax equity regarding business transfers to companies in all of Quebec and Canada’s economic sectors. The federal government needs to act quickly in this respect.
  • Creating an ecosystem that is favourable to the public listing of our wealth-creating businesses to boost entrepreneurship and business growth. (Measures related to the June 15, 2016 public report by the expert group formed by Claude Désy, lawyer at Dunton Rainville.)
  • Introducing an innovation tax credit to help SMEs increase their technological investments and spur their growth.
  • Raising consumer awareness about savings and credit, through TV and radio ads, for example. (The Minister of Education, Sébastien Proulx is working on a mandatory financial and economic education course for September 2017. The firm asked that an economic education course be brought back to the secondary school curriculum. Raymond Chabot Grant Thornton applauds this initiative.)

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Emilio also took advantage of his time in the heart of Quebec to visit two dynamic companies that are the pride of Drummondville—Canimex and Valmétal.

Congratulations to the entire Raymond Chabot Grant Thornton Drummondville team and the Société de développement de Drummondville for contributing to the success of this enriching business event!

08 Nov 2016  |  Written by :

Mr. Fortin is a partner at RCGT. He is your expert in assurance for the Saint-Georges office....

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25 Oct 2016
Rémi Fortin
Partner | CPA, CA | Assurance

Éric Dufour, the Regional Vice-President and National Leader, Business Transfers, at Raymond Chabot Grant Thornton, participated in an in-depth interview on Radio-Canada on business transfer issues. As numerous entrepreneurs are retiring, they need information and help to carry out efficient and structured business transfers. A well-planned strategic transfer process should be established to ensure the longevity of wealth-creating businesses.

Éric comments on this major issue affecting entrepreneurs. Listen to the radio interview (in French) (October 23, 2016) on Désautels le dimanche or read the online article (in French) on this topic.

The firm maintains its claims

Raymond Chabot Grant Thornton considers that federal and Quebec governments should adopt further measures for ensuring successful business transfers in Quebec and Canada. The tax policies relating to business transfers should be harmonized among the governments and tax fairness should apply to all businesses from all industries.

Read the firm’s reaction again concerning the tabling of the 2016 federal and Quebec budgets, as well as the letter sent to the Prime Minister of Canada, the Right Honourable Justin Trudeau, in July 2016, about tax equity on intergenerational business transfers.

 

08 Nov 2016  |  Written by :

Mr. Fortin is a partner at RCGT. He is your expert in assurance for the Saint-Georges office....

See the profile